4580 Stonehedge Rd.
Columbus, Ohio 43231




My Professional History

Print or Download my résumé

Professional Certifications

  • Microsoft Certified Technology Specialist - Windows 7
  • Microsoft Certified Desktop Support Technician - Windows XP
  • Microsoft Certified Systems Engineer - Windows 2000
  • Microsoft Certified Systems Administrator - Windows 2000
  • Microsoft Certified Database Administrator - SQL Server 2000
  • Microsoft Certified Systems Engineer - Windows NT 4.0
  • Microsoft Certified Professional

Employment History

Nationwide Insurance - Columbus, Ohio - December 2008 to Present
  • Senior Analyst/Infrastructure Engineer
  • Third Tier desktop support of approximately forty-thousand enterprise desktops/laptops/virtual machines/mobile phones/tablets
  • Root Cause Analysis using ITIL v3 and Apollo
  • Extensive problem management capabilities
  • Extensive change management capabilities
  • Act as production support representative to all IT projects which touch the production computing environment
  • Extensive technical and non-technical documentation capabilities
Sarcom, Incorporated - Columbus, Ohio - January 2004 to December 2008
  • Senior Technician/Software Lead
  • Second Tier desktop support of enterprise desktops/laptops/mobile phones/tablets for Sarcom's clients Including Ashland Chemical and Nationwide Insurance
  • Team Lead over software support group
  • Tracked SLA's went from ninety-two percent to over ninety-nine percent due to incident handling efficiencies which I created and implemented
Independent Consultant/Self-Employed - Columbus, Ohio - August 2001 to January 2004
  • Served the computing needs of a small list of clients which I had built up through word of mouth
  • Performed many tasks for my clients including Desktop support, Network support, Server support
Paymentech, Incorporated/Banc One Payment Services - Columbus, Ohio - July 1998 to August 2001
  • LAN Administrator
  • Supported two sites and over three-hundred users
  • Desktop support
  • Network support
  • Server support
  • Printer/copier support
  • Fax server support
  • Phone system support
Auro Computer Systems - Westerville, Ohio - December 1996 to July 1998
  • Field Support Technician
  • Field support of Auro branded desktops, laptops, and servers
  • Hardware and software support onsite
  • Network support onsite
  • Server support onsite
  • Printer/copier support onsite
Buckeye Electronics - Columbus, Ohio - December 1992 to July 1993
  • Electronic Technician
  • MPH Certified Doppler RADAR tech, CMI certified Intoxilyzer Tech

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